How do I schedule a meeting with my child’s BCBA?
Use the Schedule a Parent Meeting link above to select an available meeting time.

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What should I do if my child will be absent?
Please notify the DBI team as soon as possible by calling our landline (901)-236-7283 or text (901)-616-1264.

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How do I request a schedule change?
Submit schedule changes through the designated scheduling contact. Please provide as much advance notice as possible.

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What happens if my child’s RBT is absent?
When possible, DBI may offer coverage with another trained team member to maintain consistency of services. Coverage is based on staff availability and clinical appropriateness.

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Can I request a specific RBT?
Families are always welcome to share preferences or concerns. However, staffing assignments are determined by DBI based on clinical needs, staff availability, scheduling, and continuity of care.

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What should my child bring to the clinic?
Please send any needed meals/snacks, drinks, toileting or hygiene supplies, communication devices, and other items specifically requested by your child’s treatment team.

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Can I speak with the BCBA during drop-off or pickup?
Brief updates may be possible, but clinical discussions should be scheduled to ensure adequate time and privacy. Use the Schedule a Parent Meeting link when a longer conversation is needed.

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How often is parent/caregiver training required?
Caregiver participation is an important component of ABA treatment. The frequency may vary based on your child’s treatment plan, clinical needs, and payer requirements.

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Why are parent training sessions important?
They help caregivers learn strategies that support communication, independence, behavior reduction, and generalization of skills outside of therapy.

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What happens when my child’s insurance authorization is ending?
The BCBA will review progress, current clinical needs, caregiver input, and assessment data to determine appropriate recommendations. Continued services and authorized hours are ultimately subject to payer approval.

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Can my child’s ABA hours decrease?
Yes. Recommendations may change as your child progresses. ABA should reflect the current level of clinical need, which can include increasing, decreasing, transitioning, or discharging services when appropriate.

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How do I request my child’s records?
Request a Records Request/Release Form. DBI will process requests in accordance with applicable privacy requirements.

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Can DBI communicate with my child’s school, daycare, doctor, SLP, or OT?
Yes, when appropriate and once the necessary authorization for exchange of information is completed.

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What if I have a concern about my child’s services?
We encourage families to communicate concerns promptly. Clinical concerns should be directed to the supervising BCBA, while scheduling or administrative concerns should be submitted through the appropriate DBI contact.

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Where can I find clinic closures and special events?
Check the Upcoming Dates & Events section of the Family Hub for closures, early session endings, spirit weeks, family events, and other announcements.

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Will my child always have the same RBT?
DBI strives for consistency, but staffing changes may occasionally be necessary due to availability, illness, leave, clinical needs, or other operational circumstances.

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Can my child bring toys or comfort items from home?
Yes, when appropriate. Please label personal items. DBI may limit items that interfere with treatment, present a safety concern, or are difficult to manage in the clinic environment.

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Does DBI provide food, snacks, diapers, or extra clothing?
Families should provide their child’s necessary meals/snacks, drinks, toileting supplies, hygiene items, and changes of clothing unless otherwise communicated.

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What happens if my child becomes sick during therapy?
The caregiver will be contacted when a child develops symptoms that require them to leave the treatment environment in accordance with DBI's illness and safety procedures.

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Does the RBT replace my child’s teacher, paraprofessional, or school staff?
No. ABA staff provide behavioral treatment within their professional scope and do not replace educational personnel or the school's responsibility to provide educational services.

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Can my BCBA attend an IEP meeting?
When appropriate and with proper authorization, your BCBA may participate in care coordination and collaborate with your child’s educational team.

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Are there cameras in the DBI clinic?

Yes. DBI utilizes video surveillance in designated areas of the clinic to support safety, security, quality assurance, and review of incidents or concerns when necessary. Cameras are not placed in areas where there is a reasonable expectation of privacy, such as restrooms. Video footage is maintained and accessed in accordance with DBI policies and applicable privacy requirements.

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Does DBI use restraints?

DBI does not use physical restraint as a routine behavior-management or teaching strategy. Our team prioritizes proactive, least-restrictive approaches, including environmental modifications, reinforcement, functional communication, redirection, de-escalation, and appropriate safety measures.

Staff may use appropriate protective or safety responses when necessary to prevent immediate injury, consistent with their training, scope of practice, the client’s individualized treatment/safety plan, DBI policy, and applicable requirements. Any restrictive or emergency safety procedure is subject to appropriate clinical oversight, documentation, and applicable consent requirements.